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Memory Mastery for Professionals
Remember names, cases and protocols without checking your notes again and again.
Forgetting a client's name moments after meeting them. Checking the same procedure for the tenth time. Rereading a case file before every call. Struggling to keep up with new jargon, systems and terminology. Every "let me just check" costs time, confidence and credibility.
Most professionals were never taught how to remember. They rely on notes, reminders and repetition, and still forget.
This practical, high-energy one-day workshop changes that. Participants discover how they learn best, then master the P.U.R.E. Method, a simple memory system they apply straight to their work:
• Remember names and faces after one introduction
• Recall procedures and checklists in the right order
• Hold key messages and client details in mind during calls and meetings
• Pick up new terminology and languages faster
The result: faster onboarding, fewer errors from missed steps, and stronger client relationships.
Participants test their memory at the start and again at the end, so they see the improvement for themselves.
Forgetting a client's name moments after meeting them. Checking the same procedure for the tenth time. Rereading a case file before every call. Struggling to keep up with new jargon, systems and terminology. Every "let me just check" costs time, confidence and credibility.
Most professionals were never taught how to remember. They rely on notes, reminders and repetition, and still forget.
This practical, high-energy one-day workshop changes that. Participants discover how they learn best, then master the P.U.R.E. Method, a simple memory system they apply straight to their work:
• Remember names and faces after one introduction
• Recall procedures and checklists in the right order
• Hold key messages and client details in mind during calls and meetings
• Pick up new terminology and languages faster
The result: faster onboarding, fewer errors from missed steps, and stronger client relationships.
Participants test their memory at the start and again at the end, so they see the improvement for themselves.
Objective
• Their Learning Style Snapshot, so they know how they learn and remember best
• The P.U.R.E. Method, a simple memory system so they can remember almost anything without writing it down
• The Names Game, so they can remember new contacts after a single introduction and network with confidence
• The List Link, so they can recall items and procedure steps in the right order without a checklist
• The Keyword Connect, so they can remember key messages, quotations and case details during calls and meetings
• Word Power, so they can learn new terminology and languages faster and use new words correctly
• A before-and-after memory score and a personal action plan for their own role
• The P.U.R.E. Method, a simple memory system so they can remember almost anything without writing it down
• The Names Game, so they can remember new contacts after a single introduction and network with confidence
• The List Link, so they can recall items and procedure steps in the right order without a checklist
• The Keyword Connect, so they can remember key messages, quotations and case details during calls and meetings
• Word Power, so they can learn new terminology and languages faster and use new words correctly
• A before-and-after memory score and a personal action plan for their own role
Outline
Module 1: How You Learn and Remember
•Why we forget, and what it costs at work
•Learning Style Snapshot: a quick self-assessment
•Using your learning style to study, prepare and remember better
•Baseline memory challenge
Module 2: The P.U.R.E. Method
•The simple memory system behind every technique in this course
•Why some information sticks and some disappears
•Guided practice: remember a set of items in minutes
•Making it work for your own learning style
Module 3: The Names Game
•Remember names and faces after one introduction
•Recall the names of 10 new people in a single round
•Using names naturally in conversation and follow-ups
•Networking practice rounds with fellow participants
Module 4: The List Link
•Remember any list in order, forwards and backwards
•Practice with everyday and general knowledge lists
•Recall a multi-step SOP without your checklist
•Remembering agendas, product features and task lists
Module 5: The Keyword Connect
•Remember key messages for presentations and briefings
•Remember quotations and policy points word for word
•Remember client details, preferences and case information
•Apply it: recall a client brief without looking back
Module 6: Word Power
•Learn new workplace terms and acronyms quickly
•Apply the technique to a foreign language
•Hands-on vocabulary challenge
•Putting new words into use with confidence
•Quick spelling tips for tricky words and names
Module 7: Make It Stick
•Final memory challenge: compare your before-and-after scores
•Simple habits to keep your memory sharp
•Personal action plan for your own role
•Why we forget, and what it costs at work
•Learning Style Snapshot: a quick self-assessment
•Using your learning style to study, prepare and remember better
•Baseline memory challenge
Module 2: The P.U.R.E. Method
•The simple memory system behind every technique in this course
•Why some information sticks and some disappears
•Guided practice: remember a set of items in minutes
•Making it work for your own learning style
Module 3: The Names Game
•Remember names and faces after one introduction
•Recall the names of 10 new people in a single round
•Using names naturally in conversation and follow-ups
•Networking practice rounds with fellow participants
Module 4: The List Link
•Remember any list in order, forwards and backwards
•Practice with everyday and general knowledge lists
•Recall a multi-step SOP without your checklist
•Remembering agendas, product features and task lists
Module 5: The Keyword Connect
•Remember key messages for presentations and briefings
•Remember quotations and policy points word for word
•Remember client details, preferences and case information
•Apply it: recall a client brief without looking back
Module 6: Word Power
•Learn new workplace terms and acronyms quickly
•Apply the technique to a foreign language
•Hands-on vocabulary challenge
•Putting new words into use with confidence
•Quick spelling tips for tricky words and names
Module 7: Make It Stick
•Final memory challenge: compare your before-and-after scores
•Simple habits to keep your memory sharp
•Personal action plan for your own role
Who should attend
• Client-facing professionals who need to remember names, accounts and case details
• Staff who follow procedures, protocols or SOPs, such as in healthcare, finance, customer service, operations and HR
• New hires and staff changing roles who need to learn new terminology fast
• Professionals who network, meet clients or attend events
• Managers and leaders who want to build stronger client and team relationships by remembering the people they work with
• Anyone who constantly finds themselves saying "let me just check"
• Staff who follow procedures, protocols or SOPs, such as in healthcare, finance, customer service, operations and HR
• New hires and staff changing roles who need to learn new terminology fast
• Professionals who network, meet clients or attend events
• Managers and leaders who want to build stronger client and team relationships by remembering the people they work with
• Anyone who constantly finds themselves saying "let me just check"
Profile of Dianna Lane
Recognized for her innovative training methods, Dianna Lane has received multiple awards for excellence in training delivery. She is known for her ability to engage and motivate participants, ensuring they gain practical skills and knowledge. Dianna’s star quality in class is her ability to foster an environment of openness, fantastic engagement, and great participation and networking.
With 23 years of training experience, Dianna has conducted various trainings for government bodies, MNCs, SMEs, and public workshops. Her expertise lies in teambuilding and psychological profiling, and she has had the privilege of working with esteemed organizations such as Jurong Health, HBO, Unity Technologies, and iWOW.
Dianna runs the whole gamut of soft skills training, inspiring and guiding teams for enhanced collaboration with her highly adaptable and creative approach, specializing in areas such as effective communication, Emceeing, Voice Training, leadership, teamwork, creativity, problem-solving, time management, adaptability, emotional intelligence, and conflict management. Additionally, she excels in ChatGPT and AI tools for content creation, offering cutting-edge techniques and insights that revolutionize the way participants approach digital marketing and communication. Dianna equips participants with powerful tools and techniques to boost productivity, enabling them to work 3-5 times faster and more efficiently. Her training methods are designed to enhance both professional and personal growth, ensuring lasting, impactful improvements in their lives.
Trainer’s Academic and Professional Qualifications / Credentials
• Degree in Biological Sciences, National University of Singapore (NUS)
• Degree in Human Physiology, NUS
• 2nd Upper Honours in Human Physiology, NUS
• ACTA Qualification
